Terms & Conditions
One-time Purchase VS Subscription
Any one- time purchase made will only deliver you once and will not be charged again unless you as a customer go to the website and order again.
Subscription Cancellation & Refund Policy
When you have selected the subscription option, you will be committed to the MINIMUM of 1 WEEKS of subscription. That’s the commitment you as a customer will be making to get the discounted rate.
As a customer can choose to cancel any time prior to the next payment is collected on Wednesday at 12:01am. You can cancel by logging into your account or via email to firstname.lastname@example.org
(No other means of communication other than an email to email@example.com will be accepted as a notification to cancel as we like to have everything on record.)
SPECIFIC DATES VS EVERY WEEK
When you purchase a product, you will receive your (first) order on a Sunday. The order that is made as a subscription order, will continue to occur EVERY WEEK on a Wednesday at 12:01 am.
F45 Meals Subscription
When you select the weekly subscription for F45 Meals you will be charged every Wednesday at 12:01 am and you can make changes to your account like pause, upgrade etc before Wednesday 12:01 am by logging in your account on Clean Meals website.
NOTE: If you would like to change or cancel your subscription you have to do so before Wednesday 12:01 am before your Sunday delivery.
CHARGES / PAYMENTS
Regardless of which subscription option you choose, you will be charged for the order at the cut off time before the delivery. With respect to when charges go through:
Deliveries that are scheduled for Sunday will be charged the previous Wednesday at 12:01 am.
For Example: If you order Clean Meals 10 per week on a Friday afternoon, you will be charged right away and your order will be delivered the following Sunday, you will not be charged until the following Wednesday at 12:01 am.
After the payment is processed on Wednesday 12:01 am there will be NO CANCELATIONS OR REFUNDS for that payment.
The one time payment products like the 4 weeks or 8 week packages are one time payments. These products are not subscriptions so if and when your 4 weeks or 8 weeks are completed you will NOT be automatically charged again. You have to visit the website and place a new order again.
COUPONS AND DISCOUNTS
Clean Meals reserves the right to alter, change, or cancel a discount or coupon at any time, without notice. If a change to a recurring coupon will affect future billings, we will make all reasonable attempts to let you know of the change prior to the applicable order charge.
If a discount is provided based on specific order criteria (ex: 5% off for $50 recurring orders), and the criteria are not met (ex: recurring orders are canceled after the first order), Clean Meals will charge the discounted amount to the customer account retroactively.
CANCELLATIONS – VERY IMPORTANT
If you would like to change or cancel a future order, you must make that change in your account, or demonstrate some intent towards doing so, before the cut off time for that order. This includes calling Clean Meals customer service line (647 937 5326), or sending an email to firstname.lastname@example.org
If an individual wish to cancel an upcoming order, but does not make any attempt to either
- update their account to cancel/change the order,
- call the Clean Meals’ customer service line (647 937 5326), or
- contact Clean Meals’ customer service email (email@example.com),
before the cut off times specified above, they will be charged in full for their order, and they WILL NOT BE ISSUED A REFUND.
Why do we do this?
Basically, we use the best ingredients in our food, we don’t freeze anything, and we need time to order and prepare our protein and produce so we can deliver your food to you, fresh. When you cancel after the cut off time you leave us with food that we cannot sell. WE HATE THROWING FOOD OUT. Please don’t make us do it.
If you have a delivery for Sunday, you can change or cancel that order, no questions asked, right up until 12:01 am on the Wednesday immediately before that Sunday delivery. You can log into your account and change it, call or email us, and we will consider any of those actions as intent to change your order. After Tuesday at 12:01 am, however, you will be charged, and your order will be processed.
In extenuating circumstances, Clean Meals may issue a refund, but also reserves the right to levy a 5% processing fee against the refund total. This is not an administrative fee – we are not getting this 5%. This is a processing fee that makes up for the fact that payment gateways and credit card companies take a cut of every single transaction that takes place on a website-based business like Clean Meals – even if it’s us sending you money. If it’s our fault, obviously you’re not getting charged that 5%; but if you’re liable for the food you ordered, and we’re making a very rare exception by giving you a refund, we will charge you a 5% fee for refunding.
4 WEEKS OR 8 WEEKS PRODUCTS
The one time payment products like the 4 weeks or 8 week packages are 100% non-refundable after the payment is processed on the cut off dates.
If you have an order in your cart at the cut off time, and your payment method is declined, we will NOT deliver that order to you. A notice will be sent to you immediately, notifying you of the declined transaction, and you will have until 24 hrs after the delivery cut off cycle, to contact us with new payment options. If you do not respond to us in that period, your account will be suspended.
Why do we do this?
We want to make sure that if we do not prepare or waste any food which is not paid for.
GIFT CARDS (Not available yet but coming soon)
Gift Cards are non-refundable, under any circumstances.
FOODS / DELIVERIES
Clean Meals takes all reasonable action to ensure safe food handling and timely delivery provided for regular deliveries. Each delivery box is an insulated box with sufficient ice packs to ensure food refrigeration till 2 hours from the time its delivered on Sunday between 6am-9pm. Once a package has arrived at its intended location and has been left with either the concierge or at the door, Clean Meals holds no further liability for the safety of the package or its contents.
Clients may choose to provide delivery drivers with access/lock box codes, keys, or other means of entry into their private residence or delivery location at their own risk. Clean Meals will help to facilitate any such request, but does not solicit or promote such actions, and is not responsible for loss or damages that may be incurred as a result of this personal choice.
Our drivers deliver starting at 6am on delivery days. Any deliveries made before 9am, our drivers do not ring the door bell nor do they call the customer. We only text you to notify you once that your food has been dropped off at your door. Please collect it as soon as possible.
Clean Meals team will provide you via email before Friday before the delivery 3 options on a long weekend with Monday off. If no reply is sent before Sat 5pm your delivery slot will be automatically selected for you for the 3rd option of Monday evening slot.
1) You can choose to get delivery on the Sunday between 6am-9pm our regular delivery hours.
2) Monday Morning delivery slot 6am – 3pm.
3) Monday Evening delivery slot 5pm-9pm.
The downside of ordering our food fresh means there may be times where some produce may not be seasonally available in the quantities that we need. This may occasionally result in substituting one vegetable or grain side for another. The protein portion of the meal will always remain the same, however.
ALLERGIES and NUTRITIONAL PREFERENCES
Clean Meals posts the ingredients lists in order to maintain transparency about what we put in our food.
However, Clean Meals CANNOT GUARANTEE against cross contamination of allergens in the kitchen. Our kitchen is not a nut, dairy, or gluten free facility, and those who have anaphylactic allergies to the aforementioned items (dairy, gluten, and peanuts/tree nuts) use Clean Meals products AT THEIR OWN RISK. Even in situations where we use products that do not contain gluten some ingredients themselves may have been prepared in facilities that cannot guarantee against cross-contamination.
Lastly, the Vegan menu represents a product that was not made with any animal products.
Macro and Micro-Nutritional Information
Clean Meals Inc. uses the most highly regarded sources available, and the standard serving sizes of their meals, in order to determine the nutritional information in their Vegan and Omnivorous Meals, and their High-Protein Snacks. These nutritional breakdowns are not meant to be scientifically accurate. Rather, this information is meant to be a general guide to the contents of the meal, and can vary based on small changes in serving size, or the proportion of ingredients used (for dishes that contain a mix of ingredients). Clean Meals Inc. is not responsible for ensuring that the nutritional information is identical for every meal served, and by agreeing to these Terms and Conditions, you, the client, agree to use this information generally for your own purposes.
As we are always looking for new ingredients and better sources, in the off-chance that a meal’s macro-nutritional information does not match that provided on either the individual macro labels, or on the website (meaning, if there is a disagreement between the macro-nutritional information provided in one section of the website, and the information provided elsewhere), please notify the Clean Meals staff immediately and it will be corrected.
WEBSITE USAGE TERMS AND CONDITIONS
The term us or we refers to the owner of the website.
The term you refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Consent for Collection, Use and Disclosure
Purposes for Collecting Personal Information
We collect and use personal information for the following Identified Purposes:
- To understand customer needs regarding our services.
- To develop and provide our web site and our products and services for our customers.
- To fulfill your requests for products, services or information.
- To communicate with customers and site visitors, when necessary, and to inform customers of upgrades, as well as of other products and services available.
- To allow customers to access limited-entry areas of our site.
- To personalize some of our services and products for you and to deliver targeted advertisements and offers.
- To protect the services, products or rights of – including but not limited to the security or integrity of our website.
- To identify and resolve technical problems concerning our site, products and services.
We also use personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.
Limiting the Collection of Personal Information
We limit our collection of personal information to only that information which is necessary for the Identified Purposes. We do not direct our site to, nor does it knowingly collect any personal information from children under the age of thirteen.
Disclosure, Processing and Retention
We do not sell, rent or disclose your personal information to anyone else.
We will use reasonable efforts to protect customers.
We use double opt-in process to add interested website visitors to our email list. We follow this double opt-in process to confirm and then reconfirm by sending you a confirmation email to ensure that you are interested in receiving our newsletters and promotional emails. This is in alignment with the CAN-SPAM Act. All our newsletter and promotional email provides you with the option to unsubscribe and change your subscription options. We should not be held liable for any damage or law suits arising in connection with the subscription service offered on this website. Please read our terms and conditions before you sign up for our services.
Weekly delivery every Sunday. Order cut off for all Ontario and Alberta delivery is 11:59pm on Tuesday. For all other provinces the Order cut off is 11:59pm on Sunday. All orders placed after these respective times will be delivered the following week. All orders after this time will be delivered the following week.